TriggerTech is a Canadian company that is revolutionizing the firearms and crossbow industries. We design, build and manufacture high-performance triggers that are sold into global markets. Our client base includes shooting enthusiasts, retailers, law enforcement, military and leading firearms manufacturers.

We are a group of overachieving, smart and passionate co-workers, with a clear vision for growth and a desire to exceed our customer’s expectations by providing them with products that enhance their success, without compromising on reliability and safety.We are bringing new technology to a traditional industry, and our impact is tangible and rewarding – that is what drives us to keep moving forward.

About the Role

The Customer Service Representative will be working directly with the Customer Operations Manager and be responsible for the quality of our customers interactions with our company. Job duties will include but are not limited to:

  • Act as the first point of contact for all sales related website and telephone inquiries
  • Handling questions regarding products, service, and account information
  • Generate sales by engaging and providing exceptional personal customer service
  • Provide administrative support to the sales and fulfillment teams
  • Provide support for and participate in trade shows and conventions
  • Manage all other documentation and administrative needs related to company operation
  • Organize and analyze data in excel spreadsheets
  • Prepare sales presentations as required
  • Desired Skills, Knowledge & Experience
  • Proven excellence in Customer Service
  • Excellent communication skills, both verbal and written
  • Self directed, the ability to work under minimal supervision
  • Solution focused with strong problem-solving skills
  • Superior interpersonal skills
  • Ability to develop and present innovative solutions
  • Proactive, self-starter mentality with strong organizational skills
  • Ability to thrive under pressure in a fast-paced changing and growing environment where priorities can change
  • Ability to meet deadlines
  • Exceptional attention to detail
  • Strong computer literacy
  • Post-secondary Education Graduate preferred
  • Hands on firearms experience is considered an asset

Desired Profile

  • A post secondary degree / diploma
  • 2+ years of professional experience
  • Possession of both restricted and unrestricted firearms licence
  • Strong focus on customer satisfaction and service
  • Ability to learn quickly, independently, and confidently when faced with ambiguity and challenges
  • An entrepreneurial mindset and ability to explore multiple avenues to create a solution
  • Attention to detail and a proactive approach
  • Proven ability to work successfully in teams
  • A self-starter / self-motivated
  • Can easily and rapidly absorb information and take direction
  • Independent positive thinker and inquiring mindset
  • Strong problem-solving skills
  • Experience with ZenDesk or other case management software

What We Do

  • Care deeply about our purpose and our customers
  • Push our thinking and challenge the status quo
  • Collaborate constantly and value all contributions
  • Foster creative thinking
  • Incentivize employee growth
  • Promote openness and respect
  • Nourish a friendly and supportive environment
  • Strive for excellence in everything we do

What We Don’t Do

  • Shy away from a challenge
  • Care about titles
  • Get caught up in red tape
  • Play politics

Compensation

  • Compensation is competitive, commensurate with experience

What We Need From You

  • Cover letter, highlighting how your experiences has shaped you and why you are interested in working at TriggerTech
  • Your resume or CV, emphasizing pertinent experience you have

  • Expected start date: 2022-05-01
    Job Type: Full-time

    Apply Here!