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AODA Policy

TriggerTech Accessibility Policy

The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is to create a more accessible Ontario, by identifying and, to the extent possible, preventing and eliminating barriers experienced by persons with a disability. 

We are committed to meeting the accessibility needs of persons with disabilities in a timely manner. We will achieve this vision by preventing and removing barriers to accessibility and by meeting the accessibility requirements under the AODA. It is our vision and goal to prevent and eliminate, to the extent possible, barriers experienced at TriggerTech by persons with a disability.

We will make all reasonable efforts to ensure that our policies, practices, and procedures which impact the delivery of our goods and services to the public or to other third parties are consistent with the principles of dignity, equality of opportunity, integration, and independence as defined above.

We strive to communicate with persons with a disability in a manner that takes into account the disability.  Approaches for communication are set out in our accessibility training program.

All applicable persons will receive training on how to interact and communicate with persons with various types of disabilities.

Persons with a disability are permitted, where possible, to use their own assistive devices when on our premises for the purposes of obtaining, using or benefiting from our goods and services. 

If there are physical, technological or other types of barriers that prevent the use of an assistive device on our premises, we will make efforts to provide an alternative means of assistance to the person with a disability.

Persons with a disability may enter our premises accompanied by a guide dog or service animal, and keep the guide dog or service animal with them if the public has access to such premises and the guide dog or service animal is not otherwise excluded by law. If a guide dog or service animal must be excluded by law, we will explain to the person with a disability why this is the case, and explore alternative ways to meet their needs.

A person with a disability may enter premises owned and/or operated by TriggerTech with a support person and have access to the support person while on the premises. We may require a person with a disability to be accompanied by a support person where it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.

We will notify customers if there is a planned or unexpected disruption of a facility or service persons with a disability use to access our goods and services.  The notice will be posted at: North Arc/TriggerTech.


The notice will include the following information:

(i) that a facility or service is unavailable;

(ii) the anticipated duration of the disruption;

(iii) the reason for the disruption; and

(iv) alternative facilities or services, if available.

This Accessibility Policy and related practices and protocols shall be made available to any member of the public upon request. Notification of same shall be posted on a high-traffic area at each premise to which this Policy applies.

We welcome and appreciate feedback.  Feedback should be directed to Rob Albonetti in the following ways: e-mail: or by phone at 905-247-5151.

Where possible, we will respond to complaints within two (2) weeks of the date that the complaint is received.  In certain circumstances, we may be required to take more action to effectively address the complaint.  In these circumstances, the complainant will receive an acknowledgement that their complaint has been received within two (2) weeks, and we will respond to the complaint as soon as is practicable thereafter. 

We will provide documents or the information contained in documents required to be provided under the AODA to a person with a disability in a format that takes the person’s disability into account. We will work with the person to find a format that is accessible.

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